Shopify payments not solved

[FENIXHHC]

Hi, I was sending here a question regarding shopify payments. The staff asked me to proceed and use the help center advisor. So i used that, told me that a specialist will work on it and it will be adressed shortly, the normal waiting time is between 24-72 hours they said and till this day no response after almost dwo weeks. I want to say your service is useless. Thank you for spending my money on a service that does not work. If this manner is not adressed IMMEDIATELY, you will be sued for all the incovenience and expeses you caused my business. Thanks for understanding

[Elias]

Hi, @FENIXHHC.

Thanks for reaching out and bringing this to our attention.

We're unable to provide account-specific support over the Shopify Community, as we don't have access to merchant accounts. However, if you still haven't heard back regarding your Shopify Payments account, then we'd be happy to continue assisting you through live chats and check on your ticket for a status update. Please visit the Shopify Help Center and connect with one of our Support advisors. 

If you have any other questions on this topic, then don't hesitate to let us know.

[FENIXHHC]

I contact them every day and still the same thing they do everything to solve it. Same BS every day. I cannot express how I am mad at the support of the service. Absolutely outrageous to treat your customers like that

[Ellie881]

Was this ever resolved? We just received the 'Funds on hold, Customers can still checkout and to contact support for the next steps.' So far it's been 2 days of contacting support and no resolution and no idea why there even is as a hold as supposedly there are no notes as to why funds would be on hold & now they say "Support Advisor): I just received a notification from our team that their channel is closed as of the moment and will continue their operations tomorrow." How is it possible it's closed on a Thursday at 2PM EST? We cannot run a business this way.