Shopify payments + Stripe do_not_honor creditcard failed payments

[ecomneth8]

Hello everyone,

I am experiencing a very frustrating problem with Shopify Payments and Stripe. Almost all creditcard payments get declined with the code ''do-not-honor''. The problem is occurring on a Shopify store in the Danish market. It started a few weeks ago in Stripe, before that I was selling in Denmark for 4-6 weeks without any problems. I switched to Shopify Payments and it went well for 2 weeks, after that the same problem occured.
I am still waiting for a reply from Shopify payments and Stripe, but I have little hope that they will come up with a solution. I have ready similar posts on this forum where people have the same problem without any solutions.
Is there anyone who has a solution to this problem? Or a recommendation for a different payment provider, other checkout provider etc.?

[Saviomolenaar]

Did you find a way to solf this problem? I have the same 

[ecomneth8]

Yes, switch to another payment provider. I switched to Airwallex, problem solved. Shopify and Stripe will never admit that the problem is on their side.

[Saviomolenaar]

does airwallex have a extra checkout page?

[Dirk]

Hey, @ecomneth8 

Typically, The 'Do Not Honor' error indicates that the payment processor declined the order payment attempt. It is a generic decline code that doesn't provide specific information. I would recommend having the customer contact their banks so they can get more details regarding why their payment was declined.

If there is anything else I can help you with, please let me know.

[ecomneth8]

What a worthless piece of advice. 

I switched to another payment provider and the problem is immediately solved. Pretty obvious that the problem is on Shopify / Stripe's side right?

[Saviomolenaar]

Does Airwallex ad an extra page to the checkout?

[ecomneth8]

No it is just another payment provider, checkout stays the same. You can of course choose whatever other payment provider you want to use.