Shopify Payments To Balance Issue!

Passion91
Visitor
2 0 0

I expected to See my Shopify Balance top up but it hasn't. The order is 3 days old which it now shows the payment in Shopify payments but it doesn't have a pending transaction for the Shopify Balance. When will it appear in my Shopify Balance account?

Replies 3 (3)

Ivy
Shopify Staff
1033 82 130

Hi there, @Passion91.

Can you tell me the exact day and time the payment was made? It is most likely that the payment is still processing but knowing the exact day/time will help to confirm this. The processing time varies depending upon where you are located. For example, for the USA the time is 2 business days from when a charge is processed (not including weekends) so given that today is Monday, it is possible that you are still within the processing window. You can read more about pay periods here if you wish. I hope this helps to clarify things!

I'd love to help you out with some business growth ideas - how do you feel things are going at the minute? Is there anything you'd like to improve or change? 

Ivy | Social Care @ Shopify


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Passion91
Visitor
2 0 0
All good now. Thank you for reaching out
Ivy
Shopify Staff
1033 82 130

You're so welcome, glad to be of help! 

Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog