Shopify Payments Unavailable as a Payment Method

Shopify Payments Unavailable as a Payment Method

wthomas999
New Member
8 0 0

Currently our store has PayPal as the only active payment method and we'd like to add Shopify Payments but it's not an option in the /admin/settings/payments section.

wthomas999_0-1670342036240.png

Some notes about our store for things I've looked into as possible reasons for Shopify Payments not being available:

  • I've logged in as the store owner and there is still no option available
  • We have an Advanced Shopify plan
  • Address listed under Store Details is in Quebec, Canada
  • Store Currency is CAD, billing currency is USD. I thought this was the problem but we have a secondary site that has the same settings, but has Shopify Payments active
  • Store owner, and my own profile, have 2FA enabled 
  • We don't meet any of the criteria for prohibited businesses in Canada

 

Any thoughts about why this setting might be missing, or how I can get it activated?

 

Replies 3 (3)

Imogen
Shopify Staff (Retired)
2045 227 397

Hey there, @wthomas999. Thanks for coming to the Shopify Community with your Shopify Payments situation. It's nice to meet you!

 

Thanks for all of the additional context here, along with your screenshot. Typically when we see something like this, it's due to either operating a store outside of a supported region, or being ineligible to use Shopify Payments. You provide a lot of context for us here, so we can clearly see that it's not related to your region.

 

To set some expectations, we're unable to authenticate users here in the Community so I won't be able to access any of your store information myself. With that being said, I feel that you should reach out to the Live Team for some additional information. They can get you authenticated and dive into what may be the cause here. You can use this link to get in touch.

 

I'd love to hear more about your business! Are you a new business that's hoping to use Shopify Payments? Did you use it in the past? I'd be happy to check out your store, too, and see if there's any actionable feedback I may be able to provide. Feel free to follow up with a store link if you're interested in chatting more! You can also follow up with me here if you have any questions about my reply.

Imogen | Social Care @ Shopify 
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wthomas999
New Member
8 0 0

Hi @Imogen 

 

Like you suggested, I ended up getting in touch with Shopify Live Support and they were able to determine that this was due to certain products violating their terms of service. However, the team was not able to tell me which items, without requesting a full review by their risk department, which is what we're doing now.

 

 

Imogen
Shopify Staff (Retired)
2045 227 397

Hey again, @wthomas999.

 

Thanks for the update! Good to know that Risk is looking into things for you - sounds like the Team is working to get this looked into for you. The team will follow up with you as soon as they have some new information to share.

 

If you don't mind me asking, what sort of products are you selling in your store? If you like, you can drop a link to your shop in a follow up to me here. I won't be able to tell you what products may the the culprits, but I don't mind exploring and seeing if I could provide you with some feedback on some other things!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog