Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi, I own a Dutch LLC company and provided all of the legal documents, tax information, IDs and bank information as requested. However Shopify rejected verification, saying that I have to prove that products are actually being shipped from the Netherlands. I did so by preparing a test order, getting our Dutch fulfillment center to ship it and then providing Shopify support with the courier tracking number. The courier tracking number clearly shows that the package is picked up from our fulfillment center in the Netherlands and delivered to another address again in the Netherlands. Shopify support is somehow still not convinced about that.
On the other hand I feel like I have been trying to communicate with empty walls back and forth for the past two weeks, while I was trying to resolve this issue with Shopify support. They keep on rejecting verification without any meaningful reason at all, even though I have provided them everything they requested.
Does anyone else have a similar problem? How can I solve this one?
Are you ready to take your business to the next level? Look no further than the latest ...
By SarahF_Shopify Apr 15, 2024We’re keeping the ball rolling to make sure you’re always ahead of the game. So buckle ...
By JasonH Apr 8, 2024Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024