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SHOPIFY PAYMENTS

purav
New Member
1 0 0

Hello team,
I am from Australia and my Shopify store does not have the Shopify payments button whatsoever.
This is my website and I am just selling one product i.e a fishing rod that does not go against the T&C's of Shopify payments. Please help me fix this problem. 

https://decodashinternational.com/ ScreenshotScreenshot

Reply 1 (1)
Lana
Shopify Staff
Shopify Staff
571 55 75

Hello @purav!

This is Lana from Shopify.

Thank you for including the screenshot, I can see what you're saying here. There are a few things that you can look into here to try and determine why that option is not showing.
First, could you go to Settings > General and make sure that the address that you have set there is an Australian address? It can be easy to overlook but that particular section is what determines what payment gateways are available to you on the Payments section.

If you already have that set up, the next thing to check is your email. If there is ever an issue with your Shopify Payments, you may receive an email from our Business Operations team to explain why and what the next steps are.
Another possibility is that you previously requested that we enable the Stripe payment gateway on your store, and that in turn replaces Shopify Payments which is why you may not be able to see it.

For this, I recommend you reach out to our live support here so that we can take a closer look if you wish to use Shopify Payments. The reason that I am redirecting you to that link is because I am not able to look into your account information from the Shopify Community. There, we will be able to investigate this further for you.

Let me know if you have any other questions, I will be happy to help!

Thanks. -Lana

Lana | Social Care @ Shopify 
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