Shopify Payments

Solved
AdamSalem
New Member
2 0 0

I set up Shopify payments in the US however I recently relocated to Canada.  I deactivated Shopify payments from the US and when I come to reactivate it after changing my location I receive an error message

Could not activate Shopify Payments

  • Name has already been taken
  • you must disable Shopify Payments to use this provider

How do I fix this?

0 Likes
Trevor
Community Moderator
Community Moderator
2750 360 556

This is an accepted solution.

@AdamSalem 

Great question! When changing Shopify Payments accounts, you will require the assistance of our Support team to ensure the change between regions is successfully done. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
lizz3
New Member
1 0 0

hi, I have the same problem as you, do you solve it and reactivate the shopify payment successful?

0 Likes
Trevor
Community Moderator
Community Moderator
2750 360 556

@lizz3 

Contacting Shopify Support via the steps above will be the best step you can take if you're experiencing the same issue. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes