With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.
You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "inactive store " and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.
I hope this helps you.
I can't add my bank account on Shopify Payments
Is there a specific error message coming up when you try to add your bank account information to Shopify Payments? For example, if you had previously added an account and the system is telling you the details you entered don't match, our team can help you update the account on file.
@AvadaCommerce is correct that since this is an account-specific matter, it's best to get in touch through the Shopify Help Center. That way, our team can review the account securely with you and help you get the right account information on file.
Have you created a collection on your online store and experienced an issue with adding yo...By Ollie Aug 24, 2022