Shopify payments

[George1345ii]

I’ve gotten a few complains from costumers saying that my store won’t let them pay. So straight away I tired to fix it because I didn’t wanna lose customers but no matter how hard I tried I couldn’t fix it because all it would say is “This store can’t accept payments right now.”

so if anybody knows how to solve this please let me know because I need to fix this ASAP.

[Nia · Accepted solution]

Hi, @George1345ii ,
 
Thank you for the clarification. Do you have any other payment gateways active on your account? Is this also happening for all customers? 

[Nia]

Hi, @George1345ii!
 
Are you able to confirm the following please - 
 

• Is your store still on test mode? 
• Are you using Shopify Payments? If so, has this been activated?

[George1345ii]

When I turn test mode on, it shows everything as being normal except that the transactions don’t go through but when I turn it off it says “This store can’t accept payments right now.”

yes my Shopify payments are on, I feel like I’m missing something but I don’t know what it is.

[Nia · Accepted solution]

Hi, @George1345ii ,
 
Thank you for the clarification. Do you have any other payment gateways active on your account? Is this also happening for all customers? 

[George1345ii · Accepted solution]

I actually just contacted customer support and the only problem was that I had to verify my identity. Thank you

[Nia]

I'm glad you could get that sorted! All the best with your business!

[scottpwajda]

How can I have Shopify Payments Reactivated in my Store?

[Nia]

Hi, @Scottpwajdab!
 
I understand that you're wanting to reactivate Shopify Payments on your store.
 
 In order to enable Shopify Payments on an eligible store, head over to your Settings > Payments section of the admin. In there you should see a tile for Shopify Payments where you can activate it as a payment method on your store.
 
If this doesn't work, you may need to review the Shopify Payments Eligibility to ensure your store is still eligible for this payment gateway. 
 

[8thdaystore]

How can I verify my identity on shopify, if it is showing the same message about "This store cannot access payments"?

[Nia]

Hi @8thdaystore ,

Do you have any notifications in your Shopify admin asking you to submit documents for verification?