Shopify Payout On Hold

FancyTesa
New Member
7 0 0

Hello, I am having issues with my Shopify Payout...there is a hold and I cannot contact customer service for some reason.

Reply 1 (1)
Sophia
Shopify Staff
Shopify Staff
1431 93 174

Hi, @FancyTesa!

Sophia here from Shopify. I'm sorry to hear you were having trouble getting in touch with Shopify Support. Live chat and email are available 24/7 through the Shopify Help Center. When you login, you can also schedule a callback if you'd prefer. Were you running into an error message when you tried to access the contact options?

I recommend reviewing the Shopify Payments Terms of Service to begin with if you have any questions about the payout hold. If you're unsure about the next steps, I'm happy to send you an email so I can take a closer look at the account and get you in touch with the appropriate team here if necessary.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog