Shopify Payouts Pending 2+ weeks for first payout

[kmurphy]

Hi, 

I am new to Shopify but have now passed the 10 sales mark (yay!). It has been over 2 weeks since my first sale (February 14) and I have not received any payments from Shopify. All payments are marked as pending with no further details. I have double checked my bank account details and everything else I can think of, and have no notifications or emails about missing information, so I am lost. Have chatted with Shopify Support numerous times this week and my issue has been escalated since Monday the 27th with no update or movement communicated to me since then.

I understand it takes time to get integrated into the system and for everything to start running smoothly, but I have been selling on Etsy for about 8 years at a relatively high level and am frustrated at how long this process is taking now that I have branched out to Shopify. 

I continue to receive orders and would like to fulfill them for my customers but cannot continue doing so without being paid. Please advise. 

[Nisha4]

Same and I’m sick of contacting them. I’m just gonna close the store and do things from other platforms. I don’t even have that many sales and it shouldn’t take this long. One was from February as well. This is a very big inconvenience for everyone. 

[jaynew_]

Were you able to get this resolved? Its been a month for me!! I reached out 48 hours ago and never received a response to my escalated ticket