shopify placed an hold my store for over a week , and no reply from them, why??

[AYOUB23]

Hello Shopify Community,

I’m seeking urgent assistance regarding my store, NL-PLUS, which has been placed on hold for over a week. I’ve reached out to support multiple times, and each assistant tells me to wait for an email from the payouts team, but I haven’t received any updates yet. This delay is impacting my business, and I’m hoping someone can help expedite the process or provide more clarity on the situation.

My ticket number is #50560252 /.ticket ID: 1c1c5da6-e439-4355-95ac-a981a8573666.  I’d really appreciate it if someone from the team could look into this and help resolve the issue.

Thank you for your support!