Shopify, Please Change back to the old shipping workflow

X_Sorin
Excursionist
15 0 20

Please change back the shipping label workflow to the original single label flow for individual orders! The new workflow is designed exclusively for batch label creation, and it has made it considerably harder to process single orders. We also can no longer filter package sizes, and we have over 200 box sizes for different items. PLEASE revert this change. It's made our jobs harder.

Replies 7 (7)

Greta
Shopify Staff
1172 122 148

Hi, @X_Sorin!

 

Thanks for sharing your feedback. We have updated the shipping label workflow to simplify it for merchants, but I understand that it may not work for your business. I have gone ahead and shared your feedback with our developers about your experience. I can't guarantee the change will be reverted, but rest assured your thoughts have been documented! 

 

Thank you again, and please let me know if you have any other questions. 

Greta | Shopify 
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KD88
Tourist
9 0 11

This was a ridiculous update. If Shopify doesn't fix it, you'll probably see tons of users switching to another shipping app. But then again thats probably Shopify reason. 

donnamac
Trailblazer
261 5 213

Not simpler, really.  Might seem that way to developers, but it isn't for us. We decide the best shipping depending on many factors: Where it is going, how fast they want it, are there any outside influences affecting that area of the country (weather, politics, etc), and the carrier (some are terrible in certain parts of the country).  We try to do the best we can for the customer...not us. The old version showed us everything on one screen and enabled us to make the best decision.  Now we have to hunt and peck all the different combinations....  Not business smart!

X_Sorin
Excursionist
15 0 20

I'll just re-emphasis how bad this change has been. It takes us twice as long and many more clicks to complete an individual order, and we process all of our orders individually due to different products, weights, and package sizes. This change continues to create serious frustration. Please change it back!

KD88
Tourist
9 0 11

Yes! This new label creation page for a single order is ridiculous. Why push us to the bulk/batch creation page for a single order. It makes it harder and more complicated. 

malort
New Member
6 0 0

It's not better for batch shippers either. They took away the side drop downs to choose sizes for Labels vs Packing slips and quadrupled the amount of clicks it takes for me to batch print.

KD88
Tourist
9 0 11

Shopify actually listened. They have reverted back to the "old" single label workflow.