Shopify refund after shut down

[Envykicks]

So my store recently got shut down by the risk assessment team and I have accepted that, however there is about $1800 sitting in the balance which should be refunded to the buyers whom which I never got to fulfil their orders. Does anyone know how long that will take or if it even happens at all.

[Imogen]

Hi there, @Envykicks. Thanks for taking the time to write in the Shopify Community about your situation. I'm unable to comment on any decisions made by the Risk Team, but I am able to jump in here and provide some context around finding an answer for your question.

To set some expectations, we're unable to authenticate users here in the Shopify Community Forums. As such, I'm unable to access any of your account-related information, including support tickets. Due to this, it's best that you direct any questions you have about your store to the Team that reached out to you via email regarding your store's status. You're already authenticated via the email support channel, and the Team at the other end of that email are the folks best equipped to provide you with information regarding your question.

I strongly recommend replying to the email you received with this question, as they'll be able to advise you on what next steps look like.