Shopify Reserved Funds/Payment Holds

[syzo]

I’m writing to express my deep frustration regarding Shopify’s hold on my $20,000 in funds, which has now persisted for nearly a month. As a seller with a solid track record—having fulfilled over 250 orders without any chargebacks or returns—this situation feels particularly disheartening and confusing. I have reached out to support multiple times, and despite having four tickets escalated, I have received no updates or meaningful communication regarding the status of my funds.

The lack of transparency and responsiveness from Shopify is not only frustrating but also detrimental to my business. This prolonged hold is severely impacting my cash flow and overall operations, making it increasingly difficult to manage expenses, restock inventory, and meet my customers' needs. Each day that passes without resolution adds more strain, not just on my business, but also on my relationships with customers who depend on timely service.

I genuinely hope to receive a clear explanation and a prompt resolution to this matter, as the current situation is not sustainable. I appreciate your attention to this urgent issue and look forward to a swift response. Thank you.

[BraxHunt]

did you get your money ?