Shopify’s customer service has been one of the worst experiences I’ve had in business.

[PoKi09]

I’ve waited over 120 days as Shopify requested, but they still haven’t returned my funds. I submitted all the documents they asked for, and no one ever responded. Their online support is terrible—completely unhelpful. Every time I follow up, I get no real answers, just generic replies. This is not how a trusted platform should treat its users. I’ve done everything right, and Shopify just ignores it. I feel cheated and extremely frustrated. My store’s payments were legitimate, with no chargebacks or issues. Why am I still waiting? Shopify’s customer service has been one of the worst experiences I’ve had in business.

[easymenk]

I'm really sorry to hear you’ve been going through this, going through 120 days with no clear response is incredibly frustrating, especially when you've done everything by the book and your payments were legitimate.

You’re absolutely right: as users, we rely on platforms like Shopify to be transparent and responsive, especially when it comes to holding funds. The lack of clear communication and generic replies can make the whole situation feel even worse.

At this point, I’d recommend trying to escalate the issue beyond regular support. You could Request to speak with a supervisor or payments specialist directly