Shopify shipping locations are not working properly

Shopify shipping locations are not working properly

teebey
Shopify Partner
16 0 1

Hello,

 

Hope you're well, we only ship 70 miles radius from our warehouse in Kingston but have tried testing some locations which are not showing up, see screenshots.

 

This has significantly affected our CVR over the last 12 hours. Is there any way to fix this issue?

 

Thanks,

 

Teebey

InkedScreenshot_20241013_112322_Chrome_LI.jpgInkedIMG-20241013-WA0001_LI.jpg

Replies 4 (4)

YOD_Solutions
Shopify Partner
250 26 35

I think Shopify uses longitude and latitude information (generated from Google geocoding API) to calculate the straight-line distance between your address and the delivery address. This could be Google geocoding API failed to generate longitude and latitude information temporarily, or the address entered may not be complete or compatible. As a solution try again later or change the address formatting. Or if you need more robust and customized approach, you can use our app JsRates (https://apps.shopify.com/jsrates-shipping-rates) to calculate the driving distance (or straight-line distance) for your local delivery option. If you are keen, drop us a line at suppor@jsrates.com to discuss this further.

Founder @ JsRates: Custom Shipping Rates
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KlaudiaZapiet
Shopify Partner
60 3 9

Hey @teebey ,

I understand you're looking to ship within a 70-mile radius of your Kingston warehouse. I recommend using the Zapiet - Rates by Distance app, which allows you to set your shipping radius and rates based on distance. Keep in mind that this app requires the Shopify Carrier Service API and can be added as a carrier for specific shipping locations and zones.

 

Feel free to try it out with the 14-day free trial!

 

 

Klaudia from Zapiet
Learn more about our apps at Zapiet.com!

kolevich
Shopify Partner
65 1 8

Hi @teebey,
If you fail to fix it with Shopify default settings, check our Calcurates app, where you can set shipping method(s) based on the distance from your Origin (Warehouse) to the customer's destination address. We use Google Matrix API for distance calculation, so you should have you own API key with Google. We are happy to serve you with a free initial app setup.

Co-founder & CEO at Calcurates. Accurate shipping rates and unique shipping rules for Shopify made simple.
Apps: Calcurates: Accurate Shipping | Calcurates: Estimated Shipping

sagarks
Shopify Partner
4 0 1

@teebey Ideally, the rates from shopify should be shown for all the address provided at checkout. If this is not happening and unable to get this resolved, you can have a look into our PH Multi Carrier Shipping Label App that supports showing shipping rates based on postal codes. 

If you have your own shipping carrier account, then you can add it into the app and can either show custom flat rates or live shipping rates based on shipping zones created using postal codes. If you have any further queries, you can reach out to our support team.