Hi, i need to change my bank account details on my shopify payments account, but my shopify store is closed, i've reach the support since 7 days ago, they escalated my request but no one reach me back with any solution
Welcome to the Shopify Community! Thank you for reaching out and bringing this issue to my attention.
I understand that your store is closed, and you are trying to update your banking information for Shopify Payments.
I'm glad to hear that you've contacted our support team - it sounds like they may have passed this request over to one of our other specialized teams, and you are waiting on an update from them - can you confirm if that was explained to you when you contacted us?
I appreciate that having to wait for an update is not ideal, and that you haven't received an update in a week. It can sometimes take time for our support teams to review and process requests such as this, as it depends on the current level of demand and the complexity of the request.
You can follow up with the team by replying to your original support ticket. However, rest assured if you have contacted us about this issue already then our team will be working hard to get a reply back to you as soon as possible.
Feel free to let me know your ticket number here, and I can follow up with the appropriate team on your behalf. I won't be able to access the ticket contents to share an update (we can't access any account information here via the Shopify Community), but I can check in with the team to make sure they have everything they need.
You are very welcome @Fabio100000
I understand that it is not an ideal situation when you have to wait for an update on a matter like this.
Thanks for confirming that you have already tried replying to the support ticket, but have heard nothing back. In this situation, I would recommend reaching back out to our support team through our help center here. When you get connected to an advisor, you can explain that you have been waiting 7 days for a resolution, and you can quote your support ticket number to them.
They can check in on your ticket to make sure all looks OK and it is progressing as normal, and also pass on any relevant information to the team handling this. We won't be able to speed up the process for you, as these things take time and have dedicated teams working as fast as possible on them. However as mentioned, we can check in on this to make sure all is well.
If you have any other questions or concerns, feel free to reply here to let me know and I will do my best to help.
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