Shopify shut my store down when I still have payments to collect

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Shopify recently shut my store down for unknown reasons (they won't tell me). I'm an artist on the side and sell at local fairs, but recently I decided to try an online storefront with my local supporters in mind. Shortly after my very first release, Shopify randomly shut me down. I ship locally so I had already shipped out each piece. I had not yet updated tracking so I am missing my payments for my art and also can't update my customers' tracking information. This has left me in such a compromised position and I honestly don't know what to do. I have been reaching out to Shopify daily but I get no replies. Help!!

Replies 2 (2)

Shopify Staff
1967 261 233

Hi @SneakerDan,


Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, are you receiving an error when attempting to connect with us? 


When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look as we don't have access to any account specific information through the Community. They will also be able to share more information with you regarding your payouts and how to proceed. 


To connect with us, you can: 


  • Head over to our Contact Page
  • Enter 'Can't log in' into the chat box.
  • Select the 'I still need help' option
  • Select the 'Account Support' prompt to view our available support options.


Please let me know if you have any questions or concerns.

Blair | Shopify 
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It's not an issue connecting, I have done countless live chats and send countless emails on my ticket. Shopify legal team opened an email ticket for me and I've been sending my emails there but no one ever responds. My issue is that I have a large sum of money still in my account that I can't access because shopify closed my store.