Shopify Site Is Currently Unavailable. After Payment

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Hi i've recently just purchased my shopify store at the end of its trial period however , after making the purchase im faced an issue that my store is currently unavailable. Even so when i'm trying to login to my store it will not let me i need this issue to be resolved right away as i have deadlines to meet. 


many thanks

Reply 1 (1)
Shopify Staff
Shopify Staff
745 117 126

Hi, @Glexe. Thank you for reaching out here! I completely understand why you'd like more information on this as soon as possible.


For further help with this please reach out to our live support team on this page. I won't be able to see your account information over the Shopify Community, but if you reach out to us there we will be able to authenticate your account and review this with you in more detail. You can follow these steps to request support:

  1. Start on this page.
  2. Log in to your account. If you're unable to login, choose Continue without logging in instead.
  3. Select the topic most related to your problem.
  4. Continue to the support options listed under the suggested articles and guides.

Please let me know if you have any questions!

Erin | Shopify 
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