Shopify Store Frozen, Can’t Pay Overdue Balance, Need Urgent Help!

[pojug74]

For weeks, my store has been frozen because of overdue payments.

3 days ago, I tried to pay this overdue balance with my Shopify spending card.

I could not do this because my spending card has been locked with no explanation other than for “security reasons”!

I could not transfer the balance to a personal card to pay off the balance, either, because of my spending card being frozen.

Three times prior to this email I have reached out to support agents, being nothing but patient while expecting some feedback/solution.

My first attempt was two days before this, and this is now the end of day three having heard nothing back from the Spending Team.

I understand I am not first in line, but 3 days after reaching out and having nothing sent back to me is unacceptable.

This is my last attempt before I escalate this issue elsewhere.

I need

1. to be able to transfer funds from my locked spending card to a personal card so I can pay off my overdue subscription fees

or, better,

2. to have my spending card unlocked so I can pay the bill with that.

If this cannot be done immediately I need an estimated time of when this can be completed, or I will be forced to escalate my complaint outside of Shopify.

Having to wait days/weeks for Shopify to allow me to willingly GIVE them the same money they’re trying to keep me from does not make sense at all to me!