Site selling fake goods is missing return address - how do I find the address?

Holliedobson
Visitor
1 0 1

Hi there a shopify store reporting to sell trade marked goods has sent me an obviously fake good. I need to find out their business address to return the item. They do not provide this address on their site and are trying to extort me for a return shipping fee. I’d like to send the good by my own provider for cheaper. 

 

please can you help me locate their business address that is necessary to meet Shopify ToS? 

 

This is the site selling fake goods https://dreampid.com/products/2024-smart-swim-trainer-airless

 

I have also contacted the seller of the real trade marked good to report their site as the IP owner. Thanks

Replies 8 (8)

Elias
Shopify Staff
2955 289 512

Hey, @Holliedobson.

 

Thank you for reaching out and bringing this to our attention.

 

Due to legal and privacy reasons, we're unable to divulge information about any stores hosted on Shopify. However, if you believe that a store has violated Shopify's Terms of Service or Acceptable Use Policy, then you can report the store and we'd be happy to review the store. 

 

If you have any other questions on this topic, then don't hesitate to let us know. 

Elias | Social Care @ Shopify 
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Iowagirl
Visitor
2 0 2

I ordered from dreams (the smart swim trainer) on 5/24/2024.  I received a confirmation and my credit card was charged.  I tried looking today, 6/5/2024, to check the status of my order.  The link to my order doesn’t work and the link to their website doesn’t work.  I would think that Shopify would want to shut this store down.  I did try emailing them but have not gotten a reply yet.

Beatle1716
Visitor
3 0 0

Same boat here :(. Did you receive your items?

Iowagirl
Visitor
2 0 2
I did yesterday. Totally NOT the items i ordered. I ordered airless smart swim trainers. One green, one pink. Free canopies with both. I got 2 blow up floaties. Both multi-colored. No canopies. Size XL. These are for my newborn granddaughter. When I ordered, I didn’t have to specify size. I am going to email them and try to get a refund.
Beatle1716
Visitor
3 0 0
Ohhh nooo, that's what I ordered for my granddaughter..ugh... please keep
me updated as will I. Why do people have to suck

Brodymak
Visitor
2 0 2

I have the same issue. Dreampid sent me a confirmation email, clicked the tracking link and the website doesn't work, same for the link to the store.

Beatle1716
Visitor
3 0 0

Did you receive your items? I am in the same situation.  

Brodymak
Visitor
2 0 2

I have not yet, I filed a dispute with my Cc and was refunded. My concern is them having my Cc info.