Some of the information you provided for Shopify Payments couldn't be verified

New Member
2 0 0

I have received a verification notice. I uploaded all the requirements to you, and there is no solution, while this text has been sent : 


  • Your payouts from Shopify Payments are on hold

    Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold.


    Some of the information you provided for Shopify Payments couldn't be verified. Please contact support to complete the verification.

Replies 2 (2)
Shopify Staff
Shopify Staff
1425 174 254

Hi, @leadermood. Thanks for reaching out! I’ve moved your original post to start a new thread here, since it wasn’t directly related to the previous topic


I'm happy to help you get the assistance you need to resolve this. We’ll need to access your account in order to look further into it, and to get your documents verified. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.


Since this is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. If I can help with anything else, please just let me know.

Helen | Social Care @ Shopify 
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4 0 4

Same thing here. No explanations or solutions and no guidance on what documents to upload. Conveniently, their "back-end" team is not available today.