Split payment for admin draft orders- cash/card

[Vernon_Brown]

First off, we do not have a brick and mortar store. We do offer web orders, but this question pertains to phone orders, and mail orders. Once in awhile we have situations like phone orders that include a gift card, or mail orders that use a store credit because of an addition error on their previous order. Currently, the only way that I am aware of, is to use the DISCOUNT box to adjust their total. Unfortunately, that changes any applicable tax, as well as the shipping if it was based on order value. You have no option to adjust how much is charged to someone's credit card either, it's either all of it or none of it. Is there any way to accept a partial payment "outside Shopify" and then be able to charge the rest?

We don't us POS since we never actually have customers swiping their cards, just the backend draft order page to create these orders.

[LucindaLCF]

Hi @Vernon_Brown,

We deal with this as well. The workaround we use is going to the Share link for the draft order (this is the same link sent in the invoice) and entering the gift card and then taking the rest of the payment there. You could also share this link with the customer so they can apply the gift card and then pay for the remaining with a credit card or other accepted form of payment. The important bit is that if you are logged into your website when you follow this link, it may replace their account email with your own, so make sure you are not logged into your website.

We know this has been brought up with Shopify before and are keeping our fingers and toes crossed that they add this as one of the payment options for draft orders to make this easier for those of us who run into this issue regularly.

Hope this helps you!

Lucinda