Hello! I am new to using Shopify and a bit tech challenged, so apologies if there is an obvious answer I'm missing
A customer placed a large order (7 items) that is too large for one shipping box, it's an issue that this early in my journey I hadn't ever thought about. Is there a way to split the shipping label into multiple shipping boxes? And is there a way to have it automatic so customers aren't paying an incorrect amount for shipping?
Thank you for reaching out and posting this question!
You can split the fulfillment of an order by purchasing separate shipping labels, and you can see a screenshot on how that works right over here: Shipping labels single order with multiple boxes. However, if you want to automatically capture the correct amount, then I'd recommend setting up carrier calculated shipping rates and adding weights to all of your products.
That being said, you can also review the saved packages for your store and/or mark up or discount a calculated rate to account for any cost differences between your shipping labels and the shipping rates (paid by your customers). It's important to note that the default package is used for the calculation of shipping rates in the checkout as well as when you purchase shipping labels on Shopify, so performing some test carts might help with the considerations for your shipping rates.
I'd love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?
Thanks for joining the thread!
That being said, I noticed you're a new member of our Shopify Community! I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Have you developed a marketing plan for your store?
Make the shift from discounts to donations, and witness your business not only thrive fina...By Holly Dec 4, 2023
On our Shopify Expert Marketplace, you can find many trusted third party developers and fr...By Arno Nov 27, 2023
You've downloaded the Search & Discovery app from the Shopify App store, and as you're ...By Skye Nov 8, 2023