Start over on payout info

NerdTrapCosplay
Visitor
2 0 0

Setting up my account and a mistyped my name. (Fat fingers) now nothing can be verified because the spelling doesn’t match my other document! How can I reset and start over?

Replies 3 (3)

Victor
Shopify Staff
2350 222 512

Hi @NerdTrapCosplay,

 

Thanks for reaching out. Once you have submitted your details during Shopify Payments setup it is not possible to manually change the information we have on file; you will need to contact our support team via the Help Center so we can authenticate you on the account and send this to our payments team for review. They can change the information we have for your account and then we can verify you with the documentation provided.

Victor | Social Care @ Shopify 
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NerdTrapCosplay
Visitor
2 0 0
“Contact Support” via the Help Center seems to be a joke.
I do not see any way to actually contact support.
Everything seems to be “go to this” them when you are there, it’s another “go to this”

Why not just provide an option to start the process over?
Why not provide an easy option to contact support?
Victor
Shopify Staff
2350 222 512

Hi @NerdTrapCosplay,

 

Thank you for your feedback. I appreciate the Help Center can sometimes be difficult to navigate but if you speak with the chatbot and request to speak with support you should be presented with an option to start a live chat. Once you have started a live chat, please outline your issue and our team can make notes and send this to our payments department for review. They will then be in touch over email with instructions on how to proceed.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog