Still being charged after cancelling a store subscription: Any similar experiences?

Maxjmartin77
Visitor
1 0 1

I cancelled/closed a store back in March of 2023 and am still being charged till this day. I overly frustrated and by being charged $42 the past three months and no one will help me even though I have submitted tons of emails. Do not give this platform your money unless you want $50 ripped from your bank account any month with no way to close it if you have already closed the store and forgot the log in. I hope this business fails due to their support system. Choose a new service provider now before it is too late! Any else have this problem before?

Reply 1 (1)

Skye
Shopify Staff
1100 98 196

Hi, @Maxjmartin77 

 

That definitely sounds stressful.

 

Shopify's billing cycle is every 30 days, or every year for annual plans. As billing is automatic, you will continue to be billed every 30 days until the business is shut down. This means, even if you don't login for a year, the billing will continue. It sounds like the store wasn't fully deactivated, or, you have a second store that is seeing charges. 

 

First, you will want to make sure you don't have multiple accounts by using our recovery page. Simply input your email and you will be emailed all stores associated with that email. Next, login to the store's in question and close down any active store. You will do this by heading to Settings > Plans & Permissions > Close Store. Make sure to follow the prompts on screen to ensure you have completed deactivation. 

 

If you are having trouble logging in, you can use our Password Reset option to regain access.

 

While refunds are provided on a case by case basis, they will only be considered one the store is closed. Once you have closed the store as mentioned above, please reach out to our live advisors via the Help Center and they will be able to discuss a potential refund.

Skye | Social Care @ Shopify
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