Still waiting on Shopify payments after 11 days, do I need to fulfill the order?

[Joseph49]

It has been 11 days and still have not received my money.  I use Shopify payments. Do i need to fulfil the order first to get the money

[Elias]

Hey, @Joseph49.

Thank you for reaching out and bringing this to our attention.

I understand that it's been 11 days and you're still waiting for the payout. While fulfilling the order before or after receiving the payout is completely up to you, waiting too long can sometimes create a negative experience for your customers as their packages would take longer to arrive. However, it's important to note that the payouts for Shopify Payments is generally within 1-3 business days, so there could be a hold on your payout and this would be a unique circumstance. Did you get a chance to check your emails (eg. inbox and junk folders) to see whether there's been anything communicated from one of our teams? 

If you've already reviewed the Shopify Payments eligibility for your country, then some possible reasons for account holds are related to information requirements for Shopify Payments, incorrect bank details, and/or issues with product eligibility. You can learn more about Shopify Payments account holds. 

If you're not seeing any communications from us through emails or the Shopify admin, then it looks like we'll need to take a closer look at your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request. 

I noticed that you're a new member of our Shopify Community. Once you've resolved the issue with your payouts, I'd love to hear more about your business and share some resources to help you get started.