Store and admin panel is inactive

[Mistie2]

Am a new customer to shopify I set up whole things correctly with no errors including my bank everything was fine.

I was about to receive my payout on 10th of may but yesterday my account was switched to inactive by shopify for no reason or violation. I started loosing hope with this shopify service cause if they are treating customers this way it's very bad.

Any luck that my payout would still come in my bank ?

Please I need urgent answer to this.

[Julie]

Hi, @Mistie2!

Julie here from Shopify Support.

In any account-related situation, our team will reach out to the account owner via email with further information. Did you happen to receive an email about this?

If so, it's recommended that you respond to that email if you have any questions. Your response will go directly into the inbox of the team who is handling this matter and they will be able to provide some insight, along with next steps regarding your payout. 

If you didn't receive an email about this, then you'll need to contact our live Support team directly. Unlike here in the Community Forums, our live Support team will be able to authenticate your account, view your account details, and offer assistance. You can schedule a callback or reach out via live chat through our Help Center here. 

I hope this helps!