store inactive

1 0 0

I started to pay for my 3 month advanced subscription and when I pressed pay.

My shopify store went unavaliable and it was inactive 

Help me

Reply 1 (1)
Shopify Staff
Shopify Staff
1941 137 221

Hi, @TheWeebVette.


Welcome to the Shopify Community!


Thanks for sharing this information with us. Could you advise if you received any correspondence via email from our support team?


If not, you'll need to create a support request through the Shopify Help Center. This is because your account will need to be authenticated for our team to take a closer look and investigate the issue. Through our community forum, we are unable to look into account-specific queries for privacy and security reasons.


When accessing the help center, first log into your account, select a topic and on the following page, scroll down to our Get Support section to view the available contact options.


If you have any non-account-specific queries, feel free to share them here.

Victoria | Shopify 
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