Store not eligible for shop pay

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I set up my store to accept cards and paypal. However, it is only showing paypal as a payment option. I reached out to support and a supervisor is supposed to contact me because the agent couldn't solve the problem. However, that was yesterday, and customers who do not want to use PayPal are reaching out to me, which means I'm losing money.

I launched this store to sell products so I can pay for my dad's homegoing as he recently passed away. So I'm trying to figure this out as soon as possible. Any help is appreciated.

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