Subscription Stock

[Moiz1998]

Hi Everyone,

We’re facing an issue with stock management due to reserved inventory for subscription orders.

Our warehouse management system (WMS) reserves stock for subscriptions (e.g.,  if we have 20 bags of food available it will reserve 10 bags of food for 21 days for upcoming subscription orders) and syncs the remaining stock (e.g., 10 bags) with Shopify.

Once the 10 bags sell out in Shopify, stock shows as 0, even though 10 bags are still reserved for subscriptions in WMS. We can't allow backorder all the time because we don't want to keep reciving new orders during the time we are out of stock.

It prevents us from fulfilling subscription orders because Shopify assumes we’re out of stock.

Is there a way to allow only subscription orders to bypass Shopify’s stock limits, or manage stock separately for subscriptions and regular orders?

Thanks!

[ErSanjay]

@Moiz1998 

Hi, I hope you are doing well. 😊

Based on your query, if you’re using Shopify’s subscription functionality, it should work fine—at least it does in our case. However, if you’re using a third-party app or any custom logic, the issue might be related to those configurations.

For further assistance, it would be helpful to investigate the specific issue. Feel free to share more details here, and I or other community members would be happy to help!

[baeckers]

Hi,

i newly set up the shopify subscription and was insecure how to make sure the subscription orders are fulfilled if general stock of a product is low. Would you mind sharing how this works for you as you indicated it works fine with you?

What I have done is put a certain amount of all the products available via subscriptions in a stock reserve through our fulfillment partner app. This is kept in "unavailable" in shopify. Now if all "available" stock is gone the product shows as sold out in the shop and I still have the stock reserve "on hand" if a subspription gets due will this order be generated and be ready for fulfillment?

[AchieveApplabs]

Hi @Moiz1998 ,

Your WMS is adjusting inventory by 20 instead of 10. its reservation feature is technically working as expected. 

Since the subscription orders are coming through Shopify this approach is problematic as you’ve discovered.

First try create a separate inventory location for subscriptions and reconfigure your WMS to sync with the online ordering location. That would allow you to then update the second location with the other 10. How exactly? First see if your WMS can sync with 2 location or try with an inventory sync app, like this one:

https://apps.shopify.com/inventory-sync-1

[Moiz1998]

Hi Thank you for your reply.  I am using Appstle Subscription app. I am just curious about the possibility of Appstle fetching the stock from the seperate location in Shopify for subscription orders. would it be possible?

[AchieveApplabs]

Hi @Moiz1998,

That sounds like a good direction.

Check within appstle documentation if you can change the inventory location.