Supplement store payment options

laynevincent
New Member
1 0 0

I have been building my store, nearly ready to go live and then I get an email from Shopify...  I am unable to use the Shopify payment system because my store is selling health supplements for weight lifting, bodybuilding, fitness, etc.  I am selling protein powders, pre-workouts, etc.  I am told that I need to use a third party vendor.  However, when I go to a few supplement stores using Shopify, I notice that their payment info looks exactly like what mine currently looks like before Shopify is going to disable it.  Can anyone give me any insight into how these third party vendors work or how I can work around this?  Or why does it look like other supplement stores are using the Shopify payment system.

Replies 15 (15)
Victor
Shopify Staff
Shopify Staff
1441 138 324

Hi @laynevincent,

 

Thank you for getting in touch and for detailing your question.

 

It's likely that the products sold on your store are in breach of our Terms of Service for Shopify Payments, although this should have been outlined to you in the email sent about this matter. Not being able to use Shopify Payments does not mean there is necessarily a problem with your products, or that you cannot sell them on the Shopify platform, but there are some products and industries that the gateway cannot support payments for.

 

As such, there are a large number of merchants who continue to sell their products via Shopify even if they are denied use of Shopify Payments as their payment processor. The payment gateway you use on a store isn't typically viewable publicly, unless a merchant chooses to state which gateway they're using on the site, so the other stores you have come across are likely using different gateways. The checkout process will be the same for a customer when the merchant is using a fully integrated third party gateway as opposed to Shopify Payments, so it's not something that really affects the frontend of the store.

 

I would encourage you to look into potential alternatives to find the best gateway for your store, however there are a couple of gateways I can suggest reaching out to and asking if they will allow your products to be sold via their gateway; namely Authorize.net and eMerchantBroker. Both gateways fully integrate with Shopify so if you use either one, orders paid via credit card on your online store's checkout will be processed by the gateway and paid out to you by them.

 

I hope this helps explain the situation in more detail for you, but if you do have any more questions, please let me know.

 

Kind regards,

 

Victor | Shopify Social Care

 

Victor | Social Care @ Shopify 
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sunnyday
New Member
1 0 0

Hi Victor, 

 

This is helpful as I also have a supplement store I am setting up. One more question - can Shopify still be the merchant account if you use auth.net for processing, or does auth.net need to do both?

 

I ask because I see that Shopify takes a 2% cut for 3rd party transactions (right?), and if you use auth.net as the merchant account + payment processing, it's another ~3% (versus if you just use them for payment processing, it's $.10 per transaction). 5% for each transaction seems like a lot so I would like to avoid this if at all possible. Thanks!

 

Sunny

Victor
Shopify Staff
Shopify Staff
1441 138 324

Hi @sunnyday,

 

Thank you for reaching out with your question. If you're using any other gateway than Shopify Payments, this will be deemed a third-party gateway and your store will be subject to transaction fees - this is the case whether you're ineligible to use Shopify Payments due to the products that you sell, or if you are based in a country where Shopify Payments is not available. As such, you'll be required to pay transaction fees to Shopify for each order - this amount is dependent on which plan you are on - as well as credit card processing fees to the payment processor you are using.

 

This is just for using a third-party gateway on Shopify, of course. The situation may be different for other platforms and/ or if you're accepting payments via your Authorize.net merchant account elsewhere, but I can only confirm what the situation would be if you use the gateway to accept payments via Shopify's checkout.

 

I hope this clarifies the situation but please let me know if you have any further questions.

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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YouthandEarth
New Member
4 0 0

My recommendation is to go to woo commerce. Not only are they charging you an extra 2% but any supplement business its bread and butter is subscriptions. If you are disabled from Shopify Payments you are unable to offer any subscriptions to customers. Equally not allowed to offer multi-currency

I was on SS and migrated over to Shopify at a cost of $10,000 to be disabled after a week. Given Stripe power Shopify Payments and on SS I was using Stripe for subscriptions this does not make sense.

 

Anyway I would not recommend Shopify if they are likely to implement rules like this in future to greater a risk. if they allowed other apps to offer subscription or multi-currency it might be workable. 

I am in the process of moving to woo commerce now.

Swint129
Tourist
4 0 0

I have a nootropic store. I sell aniracetam and piracetam and also have my own brand of coffee.

https://creesmartpills.com

 

Swint129
Tourist
4 0 0

Hey that's NOT true I use Authorize.net  through Electronic Merchant Services I used them about 6 months and I got a phone call from them saying that I violated their policy by selling nootropics.

Also going on 2 years, Google WON'T accept my products of nootropics or coffee says a violation of there policies. I've pointed out to the representatives more than once. When I tried to connect Google ads or their platform, stating to them there are many nootropics companies with ads but they won't accept mines? 🤥🤔👎🏿

https://creesmartpills.com

YouthandEarth
New Member
4 0 0

Yes but tomorrow they could pull the plug and if you offer a service like subscription this would be disabled with no resolution.

QQ1
New Member
1 0 0

Hello, 

sorry I dont understand.  If I am not using shopify payment gateway and I use Authorize net, what is the percentage per transaction I am paying shopify?

I am in toronto, Canada, selling in Canada.

 

Is it 1% per order, 2% per order etc?

Victor
Shopify Staff
Shopify Staff
1441 138 324

Hi @QQ1,

If you're based in Canada and use a third-party gateway instead of Shopify Payments, you will be due to pay transaction fees on payments processed through these third-party gateways. The rate of these fees depend on which Shopify subscription you have, and these rates are listed on our pricing page. At the time of writing, the rates for transaction fees are 2% for the Basic plan, 1% for the Shopify plan, and 0.5% for the Advanced plan.

I hope this explains things but please let me know if you have further questions.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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BOMPN
New Member
1 0 0

Hey I just came across your post,

 

I have a similar question as I want to launch a protein powder product.  Will I be able to use Shopify Payments for just protein powder?  If not, what payment processor and gateway setup do you use?

 

Thanks,

BOMPN

Victor
Shopify Staff
Shopify Staff
1441 138 324

Hi @BOMPN,

Thank you for getting in touch. Can you tell me in which country you and your business are based? The Terms of Service for Shopify Payments varies by country and this may affect which products you can sell. If you can tell me this I can look into this some more for you and give you a better idea if you'd be able to sell protein powder using the Shopify Payments gateway.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Swint129
Tourist
4 0 0

Are you stripe.com

Victor
Shopify Staff
Shopify Staff
1441 138 324

Hi @Swint129,

Stripe is a separate company from Shopify, and they provide their own gateway using their own name. However, Stripe are our banking partners for Shopify Payments—you can read more about this in our gateway's Terms of Service. Stripe is not available to merchants in countries where Shopify Payments is currently available.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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YouthandEarth
New Member
4 0 0

@Victor Can you explain why Stripe accepts payment from my store via the direct gateway and also did the same via Squarespace but you guys have disabled me from Shopify payments? I am now in the process of moving to Woo Commerce as I can no longer support subscriptions or multi-currency as this is only available on Shopify payment.

 

This makes no sense at all and based on this I would not recommend Shopify to anyone that runs a supplement store.

 

Regards,

 

Edward

Victor
Shopify Staff
Shopify Staff
1441 138 324

Hi @YouthandEarth,

I am sorry to hear that you have been denied use of the Shopify Payments gateway, and appreciate that it can be frustrating setback. Whilst Stripe are our banking partners for Shopify Payments, this does not always mean products sold via Stripe's own gateway are therefore allowed to be sold via Shopify Payments (and vice-versa), and other factors other than the type of products sold may be considered when it comes to whether or not a store can process transactions via Shopify Payments.

It sounds like you have opted to change platforms as a result of this decision, but if you are open to changing your mind, I would recommend contacting our support team so that you can be authenticated on the store and we can look at this decision in more detail. Please let me know if you have any further questions.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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