The interface allows orders but will not allow me to process them...

[alicia2020]

The interface allows orders but will not allow me to process them via my banking info (acct n routing #s)

Says I must contact support and I sent an email 1 month but no one has replied. I have payments stuck in the shopify system which I cannot access. Can someone help?

[Shay]

Hi @alicia2020 

I am sorry to hear about this delay in processing your information and I can understand how important it is to get this resolved ASAP.

I would recommend contacting our authenticated live support channels for help with this as our community support team does not have access to your store admin or account. 

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. Once connected, our live support can track the ticket you created by emailing in and provide an update or potentially help expedite the process.