The name on your account can not be verified - Submit document page

New Member
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I uploaded a photo of my passport and my Shopify account name is the same as my passport name, but I always received "The name on your account could not be verified. Please check that you have provided your full legal name and a valid photo ID matching that name." result, 

Could you help me with that? 

Best regards 

Jiali Gu

Replies 2 (2)
New Member
2 0 0

I'm also having this issue, seems like the staff are unable to help. I tried phoning them and emailing but can't find that info!

New Member
1 0 0

Having the same problem