The name on your account can not be verified - Submit document page

[ianian990]

Hi

I uploaded a photo of my passport and my Shopify account name is the same as my passport name, but I always received "The name on your account could not be verified. Please check that you have provided your full legal name and a valid photo ID matching that name." result, 

Could you help me with that? 

Best regards 

Jiali Gu

[Fourteen]

I'm also having this issue, seems like the staff are unable to help. I tried phoning them and emailing but can't find that info!

[Ehabhrj]

Having the same problem