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[dimcx]

Hello i have a problem, 

i uploaded all my personals information with ID full name and Picture, and my address, but the Shopify does not accept my records, I tried to upload them 3 times and now it does not allow me to upload another record. Can someone help plz ? the store owner name is exacly the same with my ID Passport.  

[Ivy]

Hi there @dimcx.

Were these documents requested from you in your store's admin? Via a banner that looks like this?:



If this is the case, I just want to provide some context around why this is needed: We're making updates to our onboarding requirements, which is a common practice; all other businesses and payments providers, like Shopify Payments, must ensure that we are compliant with local regulations. Inputs into these updates include regulatory changes, financial partner requirement changes, card network requirements, and an assessment of our customer portfolio against our company's risk program. This review is to ensure we're taking the right steps to help keep the financial services ecosystem healthy. As these reviews will happen periodically, we've updated our products and created new tools to help you identify and collect new information when needed.

Now you mentioned you have uploaded the documents a few times but they keep rejected in that correct? In this case, I would advise reaching out to our live support team who can help to upload these documents correctly. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access. Here's a video showing the steps in action.