The Shop can't accept provided charge.

Krishna_1234
New Member
3 0 0

Hi, i am using paid plan for Advance Custom Field for Energy Points. But When I am Clicking on Approve Subscription button.this error is showing.Please resolve ASAP or please explain what i am doing wrong.Krishna_1234_0-1637581921058.png

 

Replies 13 (13)
Don
Shopify Staff
Shopify Staff
1966 136 260

Hi there @Krishna_1234!

 

I'd like to get a bit more info on your store here first, so we can best determine how to help get to the bottom of this with you!

 

Could you confirm if you're working on a development store at the moment, yet to be handed over to the merchant to then be placed on a paid plan?

 

If so, then it would not be possible to add paid apps to a development store, and you'd need to be using the Partner-friendly apps available in our app store.

 

Let me know if this is not the case, so we can check this out in more depth with you!

Don | Social Care @ Shopify 
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TeamDO
Shopify Partner
9 0 1

Hi, does that mean I need to upgrade my store to the Basic Shopify version to use and pay for apps similar to this? Thanks and looking forward to your feedback soon.

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Don
Shopify Staff
Shopify Staff
1966 136 260

Hi there @TeamDO!

 

Can you confirm for us here, are you still in your free trial as a merchant, or is this a development store in your partner account?

 

On the other hand, if you're still in your trial period and have not yet added a billing method and selected a paid plan, it would not be possible to add paid apps until you do so.

 

If you're currently working on a development store for a client it would be necessary to hand off that store to the merchant who can select a plan in order to be able to add apps there.

 

It is also possible to move a development store onto a paid plan without handing it off to a client if you wish to retain ownership of this store or are specifically looking to test a feature that requires a paid plan such as paid apps.

 

Let me know which applies to your situation so we can continue to help you out here!

Don | Social Care @ Shopify 
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TeamDO
Shopify Partner
9 0 1

@Don Currently I'm using as a store owner and I have added payment methods in settings to pay for apps
however, I failed to pay and got the above error
So should I upgrade my current Shopify version to Shopify Basic to use the paid app?
Please let me know your feedback, thanks

Don
Shopify Staff
Shopify Staff
1966 136 260

Hi there @TeamDO!

 

To clarify, you would need to add a billing method and select a paid plan in order to add paid apps to your store.

 

This is not the same as adding payment methods like credit card gateways, which allow your customers to pay for their orders.

 

It is necessary to add a billing method (your payment) and select a paid plan (such as Basic Shopify) in order to add paid apps such as the one in question.

 

Let me know if any of this remains unclear, or you are unsure of how to proceed at all!

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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TeamDO
Shopify Partner
9 0 1
Currently I'm using as store owner and i have added payment methods in
settings to pay for apps however, I failed to pay and got the above error So
should I upgrade my current Shopify version to Shopify Basic to use the
paid app? Please let me know your feedback, thanks
Don
Shopify Staff
Shopify Staff
1966 136 260

Hi again @TeamDO!

 

Yes, you would need to select a paid plan for your store such as the Shopify Basic plan in order to be able to add paid apps.

 

Once you have a billing method to pay for your Shopify invoices and a paid plan for your store you should be able to add paid apps without restriction.

 

It looks like you're looking to add a bundling app to your store, are you selling bundled products specifically or looking for a way to upsell your orders?

 

Let me know if you need more info on how to do any of those things, or if there's anything else we can help with at any point!

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

TeamDO
Shopify Partner
9 0 1
Thank you for your support I solved the problem after upgrading to Shopify
Basic
chrispipe
Shopify Partner
9 0 1

Hi I am getting the error "the shop cannot accept the provided charge." when trying to install my public app on a development store. I'm using a valid credit card. How do I work around this block so I can test my public app install,

 

- Chris, Pipe17

TeamDO
Shopify Partner
9 0 1

Hi,
You should upgrade your shopify version to basic shopify then the problem will be solved thanks

AkaK
New Member
2 0 0

@chrispipe

Did you manage this?

 

Difference between original post and issue described here is user trying to test their own app for billing, so upgrading store will not work since it should be development store in order to test app installation (while app is in dev mode itself)

chrispipe
Shopify Partner
9 0 1

I worked around this by making installing on development stores free via the supported method in the Shopify billing apis. Still no idea why shopify will not accept my cards. 

TeamDO
Shopify Partner
9 0 1

If you still can't find a solution I think you should contact Shopify support to fix this problem