The Shopify Shipping label is printing the addressed name twice?

fallslaser
New Member
1 0 5

The purchased shipping label is printing all of our customers names twice, and our companies name twice. I know the package will get there, but I feel this looks unprofessional. I can't figure out how to fix this?? Anyone know? I've attached a picture for example.  

 

Shipping label.JPG

Replies 24 (24)
dunstontc
New Member
1 0 0

Have been encountering this issue as well.

rrdreampad
Tourist
4 0 4
swatchdog
New Member
1 0 0

I am encountering a similar problem. The return address on the shipping label shows the company name twice and doesn't show the 2nd line of our address (e.g. Suite #).

Phoebecakes_GF
New Member
1 0 0

Evidently this is due to UPS label requirements. If the "company name" section is left blank, the double post appears. I spoke to Shopify help this afternoon and they gave this explanation. I haven't tested the theory yet, but I will and I'll report back. 

PeakandShoal
New Member
2 0 0

Has anybody gotten a fix to this issue? This looks terribly unprofessional on my packages...

MBARAN
Tourist
5 0 2

We are also having this issue.

MOGUL
New Member
1 0 0

We are experiencing the very same issue. Has anyone found a resolution for this? I agree it looks tacky and unprofessional. 

benmanker
New Member
2 0 0

Having the exact same issue as well. I’m pretty sure it’s only with UPS. Also I’ve noticed that when printing ups labels on 4x6 thermal, the labels are not centered and there’s white space on the top and left sides. It’s really annoying because parts and get cut off. I don’t have this problem with usps labels.

 

Side note: has anyone else recent been having issues with USPS packages getting stuck in Kansas City, Kansas distribution center for days on end? 

MarkZalme
Excursionist
23 0 7

Has anyone found a fix for this?  I'm having the same problem and it looks terribly unprofessional.

 

ben-manker
New Member
1 0 2

The only thing I’ve found to work is downloading each label and drawing a white box over the text so it doesn’t print. Not very functional but I don’t think there’s any other solution as of now. I think its a problem with UPS.

MarkZalme
Excursionist
23 0 7
SRAV
New Member
2 0 1

Hi, I am having the same issue . My company name is printed twice at the top .Did you find a fix for that?

Also I noticed that in the "Ship To" section it prints my customer name twice as below. Is this recognized by UPS shipping? Thanks for your help!

Ship To: Customer name 

              Phone number 

             Customer name

             Address 

MBARAN
Tourist
5 0 2

I doubt this a UPS issue. When I purchase UPS labels from Amazon they come out perfect and look more professional. 

tcarneal
New Member
1 0 1

I am experiencing the same issue, only happens with UPS. It's double printing both the company name in the return address and the customer's name in the shipping address like the example below:

Company Name
Company Name
123 Example Street
Boston, MA 12345

Customer Name
Customer Name
578 Sample Street
NY, NY 59552

 

 

jyl912
Excursionist
19 0 7

I am having the same issue and it seems like it’s a common complaint. Why hasn’t there been a solution offered by Shopify? So frustrating. 

skygoldshoppe
New Member
1 0 1

Any solution to this issue yet? Seems like it has been awhile since this was first reported and is still happening.

MBARAN
Tourist
5 0 2

No solution yet. I would like to know if there are any stores that do not experience this or does this happen to everyone?

Anythingd1
Excursionist
18 0 1
Have you tried site: https://help.shopify.com/en
Just a thought?
Good luck.
jyl912
Excursionist
19 0 7

I’ve been told after making a number of calls that this is an issue with UPS. Nothing Shopify can do. Unless you have a info to put into the “company” line that is different from the “name” line, it will always print double. UPS told me there’s no other way around it.