The purchased shipping label is printing all of our customers names twice, and our companies name twice. I know the package will get there, but I feel this looks unprofessional. I can't figure out how to fix this?? Anyone know? I've attached a picture for example.
I am encountering a similar problem. The return address on the shipping label shows the company name twice and doesn't show the 2nd line of our address (e.g. Suite #).
Evidently this is due to UPS label requirements. If the "company name" section is left blank, the double post appears. I spoke to Shopify help this afternoon and they gave this explanation. I haven't tested the theory yet, but I will and I'll report back.
I am experiencing the same issue, only happens with UPS. It's double printing both the company name in the return address and the customer's name in the shipping address like the example below:
Company Name Company Name 123 Example Street Boston, MA 12345 Customer Name Customer Name 578 Sample Street NY, NY 59552
I am having the same issue and it seems like it’s a common complaint. Why hasn’t there been a solution offered by Shopify? So frustrating.
I’ve been told after making a number of calls that this is an issue with UPS. Nothing Shopify can do. Unless you have a info to put into the “company” line that is different from the “name” line, it will always print double. UPS told me there’s no other way around it.
I understand it's a UPS API issue for customer name printing twice, however that would not explain the double printing of business name which has been a known issue since January 2020. Why hasn't Shopify addressed this? I was told to update legal name - that did not work.
Having the exact same issue as well. I’m pretty sure it’s only with UPS. Also I’ve noticed that when printing ups labels on 4x6 thermal, the labels are not centered and there’s white space on the top and left sides. It’s really annoying because parts and get cut off. I don’t have this problem with usps labels.
Side note: has anyone else recent been having issues with USPS packages getting stuck in Kansas City, Kansas distribution center for days on end?
The only thing I’ve found to work is downloading each label and drawing a white box over the text so it doesn’t print. Not very functional but I don’t think there’s any other solution as of now. I think its a problem with UPS.
Hi, I am having the same issue . My company name is printed twice at the top .Did you find a fix for that?
Also I noticed that in the "Ship To" section it prints my customer name twice as below. Is this recognized by UPS shipping? Thanks for your help!
Ship To: Customer name
Same issue here. This is the answer I received from Shopify:
Looks as though this is expected behavior for UPS and DHL Express labels, based on the design of the carrier's APIs. For UPS specifically, the company name needs to be there twice for a Name and an Attention Name field and for the customer, there is a field for name and company name. If they don't list a company name, then their name just gets sent twice to fulfill UPS's requirements.
If you are using UPS to make a shipment for your Shopify order, you can try using Ship&co application to print UPS shipping labels. This application integrates directly with Shopify store, syncing Shopify order information in real-time, while also integrates with major carriers such as UPS, FedEx & DHL, helping you to print the shipping labels in 2 clicks.
Here's a tutorial video how to print UPS label.
It's very simple and easy to integrate your Shopify store to Ship&co. You can get your account from this link (free of charge, no credit card info required) and then set your account to be ready to make a shipment from here & add Shopify store as suggested in this support page.
Hope this solution helps you shipping process easier and error-free!
The format of a shipping label depends on which carrier and class you choose when you're buying a label. You can't edit the label format because each carrier has specific requirements for their labels.
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