There has been no payment for three weeks!

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I recently opened my store. And the first sales went. It's been three weeks, and the payment is not credited to my bank account. And I can't understand why. Everything is set up. There is no notification. There is no date of the planned payment. Empty field. Please give an answer. Maybe I don't understand something.

Reply 1 (1)

Shopify Staff
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Hey, @Alex790! Welcome to Shopify Community!


Congratulations on making your first sales! I hope you have a strategy in place to keep those orders coming. If you don't, and you need ideas, you can check out the effective strategies we discussed in this blog post.


Now, I understand you wish to get those payouts as soon as possible. While payouts are subject to pay periods, there's usually a payout date stated beside each payout when you view them in your admin. If there are no payout dates, we'll need to take a closer look at those payouts and see what's going on. 


For us to investigate, we need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please follow the steps below to create a support request.


  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.


Let me know if you have trouble creating a support ticket and I'll assist you further!

Summer | Social Care @ Shopify 
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