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There was an error adding this card

julienne
New Member
1 0 0

Hi,

 

I am having issues adding a new card to my account. I am attempting to add a VISA gift card to my purchase, however, I keep getting an error "There was an error adding this card". Are we unable to use Visa gift cards online? I am trying to make a purchase on Los Angeles Apparel.

 

Thanks,

Julienne

Reply 1 (1)
Summer
Shopify Staff
Shopify Staff
662 183 104

Hey, @julienne! Welcome to Shopify Community!

 

It's best to contact the store's support team to troubleshoot the issue you're encountering as this needs to be investigated in their store. If necessary, they'll contact us on your behalf.

 

For more information, you can refer to this FAQ page.

Summer | Social Care @ Shopify 
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