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There was an issue processing your payment. Try again or use a different payment method.

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There was an issue processing your payment. Try again or use a different payment method....


I am having this issue. Please help me.


I am using Capture.JPG

Shopify payment gateway.

Reply 1 (1)
Shopify Staff
Shopify Staff
1531 218 189

Hi @siku841,


Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, have multiple customers reached out regarding this error?


The error outlined in the screenshot provided, indicates that there was an issue with processing your payment. Due to this, I'd encourage you to complete your purchase using another payment option to see if this resolves. 


If however, multiple credit cards are receiving this error, I'd encourage you to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to investigate that error further and share steps on how to proceed. 


To connect, you can:


  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.


Please let me know if you have any other concerns. 

Blair | Shopify 
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