This error came when the customer goes to Shopify to make a purchase.

rajumahara
Visitor
1 0 0

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Reply 1 (1)

Mac
Shopify Staff
1652 167 262

Hi, @rajumahara!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

It looks like your customer is experiencing an issue when attempting to checkout. This could be caused by various factors so I'd like to learn more. Is this issue occurring for all customers? When did you notice the change?

 

If it is only occurring to a few customers, have them try a different web browser to rule out any browser issues. If it is happening to all your customers, then it could be caused by a theme coding issue. Kindly send me your store URL so I may take a look on my end.

 

Feel free to share more information by replying to this thread, or we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Mac | Social Care @ Shopify 
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