This order can’t be shipped to the address you entered. Review your address to ensure that all field

[Mizzy]

Hello Shopify Support Team,

We're currently facing an issue when customers in the US try to check out the customer "This order can’t be shipped to the address you entered. Review your address to ensure that all fields". However, this issue does not appear for customers in Canada.

I know this is an issue that's widely reported, but I believe our issue is a bit different from what I've read in the last 2 hrs.

Any help would be greatly appreciated. Below are a screenshot of our shipping setup

Thank you

[Ollie · Accepted solution]

Hey @Mizzy.

Thanks for reaching out.

I appreciate the screenshots that you have attached as that is very helpful!

Just to gather some additional context, are you using more than one location for shipping your orders? Also, could you confirm that your products are added into the Shipping Profile? You should see the products that are added to the shipping profile displayed above the shipping zones.

Looking forward to your response.

[Mizzy]

Hello @Ollie,

Thanks for your help. I've decided to just set a flat rate instead.

Thank you