This order can’t be shipped to the address you entered. Review your address to ensure that all field

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This order can’t be shipped to the address you entered. Review your address to ensure that all field

Mizzy
Tourist
4 0 1

Hello Shopify Support Team,

We're currently facing an issue when customers in the US try to check out the customer "This order can’t be shipped to the address you entered. Review your address to ensure that all fields". However, this issue does not appear for customers in Canada.

I know this is an issue that's widely reported, but I believe our issue is a bit different from what I've read in the last 2 hrs.

Any help would be greatly appreciated. Below are a screenshot of our shipping setup

Thank you

Shopify2.JPG

 

Shopify.JPG

 

 

Accepted Solution (1)

Ollie
Shopify Staff
2487 457 415

This is an accepted solution.

Hey @Mizzy.

 

Thanks for reaching out.

 

I appreciate the screenshots that you have attached as that is very helpful!

 

Just to gather some additional context, are you using more than one location for shipping your orders? Also, could you confirm that your products are added into the Shipping Profile? You should see the products that are added to the shipping profile displayed above the shipping zones.

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Ollie
Shopify Staff
2487 457 415

This is an accepted solution.

Hey @Mizzy.

 

Thanks for reaching out.

 

I appreciate the screenshots that you have attached as that is very helpful!

 

Just to gather some additional context, are you using more than one location for shipping your orders? Also, could you confirm that your products are added into the Shipping Profile? You should see the products that are added to the shipping profile displayed above the shipping zones.

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mizzy
Tourist
4 0 1

Hello @Ollie,

Thanks for your help. I've decided to just set a flat rate instead.

Thank you