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This Order Can’t Be Shipped To The Address You Entered.

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This Order Can’t Be Shipped To The Address You Entered.

JonCarag
Excursionist
23 1 5

Hello,

 

I am in the process of testing the order process of my new store.  However, I am caught up on the step of the order process when the website is supposed to provide shipping options based on the entered address.  I receive the following error message:

 

"This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again."

 

I have looked through several discussions and community answers and none seem to help.  For background, I am using Amazon MCF for fulfillment and ByteStand as the third party app integration between Amazon and Shopify.  My ByteStand shipping profiles and zones are all set up as specified by ByteStand.  Not sure if it's an Amazon, ByteStand or Shopify issue but I figured I'd start here.

 

Thanks every in advance.

Accepted Solution (1)
JonCarag
Excursionist
23 1 5

This is an accepted solution.

Hi.  I actually found the issue to my problem.  As mentioned, I use FBA by ByteStand as the third-party connection between Shopify and Amazon fulfillment. The issue was that my inventory had not yet reached the Amazon warehouse, so even though Shopify allowed me to "Add to Cart", once I (as a test customer) entered my shipping information in check out, ByteStand then sent this information to my Amazon Sellers account to check if the product was available which it was not.  Therefore, that's why the error showed up at that step.  ByteStand told me that I also need the SnapSync by ByteStand app, to fully automate inventory levels to avoid this issue.  However, they also said to avoid paying a subscription for SnapSync, I could also just manually input my inventory as 0 in Shopify once my Amazon inventory gets down to that level. 

 

Now that my inventory was officially received by Amazon this morning, I am now about to see my shipping options in Check Out.  Anyways, not sure if you use these apps and this fulfillment process too, but that was the solution for me!

View solution in original post

Replies 5 (5)

sadechictresses
Visitor
1 0 4

Seems like a Shopify issue.  I am experiencing the same.  I have checked other replies and they don't seem to help.

JonCarag
Excursionist
23 1 5

This is an accepted solution.

Hi.  I actually found the issue to my problem.  As mentioned, I use FBA by ByteStand as the third-party connection between Shopify and Amazon fulfillment. The issue was that my inventory had not yet reached the Amazon warehouse, so even though Shopify allowed me to "Add to Cart", once I (as a test customer) entered my shipping information in check out, ByteStand then sent this information to my Amazon Sellers account to check if the product was available which it was not.  Therefore, that's why the error showed up at that step.  ByteStand told me that I also need the SnapSync by ByteStand app, to fully automate inventory levels to avoid this issue.  However, they also said to avoid paying a subscription for SnapSync, I could also just manually input my inventory as 0 in Shopify once my Amazon inventory gets down to that level. 

 

Now that my inventory was officially received by Amazon this morning, I am now about to see my shipping options in Check Out.  Anyways, not sure if you use these apps and this fulfillment process too, but that was the solution for me!

MickoTopGWatch
Visitor
1 0 0

Hey there, Did you ever get your issue resolved? I'm having the same issue, it seems half my products can be added to the cart successfully and resady for payment in the next screen. However some come up with the Shipping Method Error " This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.". After checking within Shopify and my fulfulment apps, stock inventory doesnt seem to be the issue causing this. The Shopify Experts are yet to get back to me.

JonCarag
Excursionist
23 1 5

See solution above.

SunKissedsoap
Visitor
1 0 0

Were you able to figure out how to solve the issue. I don't have a fulfillment company so my inventory is all manual and the answer Jon provided doesn't solve my problem.