This store can’t accept payments right now

Stan2000
Visitor
1 0 0

Why do I get this message at checkout ( I also bought the plan for shopify)

Reply 1 (1)

Erin
Shopify Staff
863 124 137

Hi, @Stan2000. I'm happy to look into this with you! I just have a few questions to better understand what's happening on your end. If you have any screenshots of the error you're seeing that can help as well.

  • When did you first start noticing this? Was your checkout working previously?
  • Which payment provider or payment gateway are you using to accept payments?
  • Which Shopify subscription/plan are you currently using?

There are a few different reasons this could be happening so it's difficult to say exactly what's causing this without more information. For example, this could be caused by the plan you're using. It could also be caused by the specific payment gateway you're using or the way it's set up. Once I have more information I can investigate this further and suggest more to resolve it. 

 

Please let me know if you have any questions in the meantime! 

Erin | Shopify 
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