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This store can’t accept real orders or real payments.

stickershop
New Member
10 0 0

My customer cannot check out.  They are getting an error of This store can’t accept real orders or real payments.  The test mode is office, i have a subscription and the password has been removed.  Please advise.

Accepted Solution (1)
Emily
Shopify Staff
1333 102 192

This is an accepted solution.

Hi, @stickershop.

 

Thank you for your reply and for sharing your URL!

 

I tested your checkout on my end, and everything is working correctly. You may need local troubleshooting, such as clearing your cache/cookies and browser data or trying on a new device. Sometimes it is just a connection error. If this issue persists, can you share a screenshot of the error you see on your end? 

 

Very cool products, by the way! Talk soon,

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 5 (5)

Emily
Shopify Staff
1333 102 192

Hi, @stickershop.

 

Thank you for reaching out! I am sorry you are experiencing issues with your checkout. 

 

Can you please share your URL with me so I can test this on my end? This will allow me to see what the issue may be. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

stickershop
New Member
10 0 0

the site is stickershoplaw.com   We sell custom printed law enforcement stickers.  I was able to do a mobile purchase but having an issue on my desktop.

Emily
Shopify Staff
1333 102 192

This is an accepted solution.

Hi, @stickershop.

 

Thank you for your reply and for sharing your URL!

 

I tested your checkout on my end, and everything is working correctly. You may need local troubleshooting, such as clearing your cache/cookies and browser data or trying on a new device. Sometimes it is just a connection error. If this issue persists, can you share a screenshot of the error you see on your end? 

 

Very cool products, by the way! Talk soon,

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

stickershop
New Member
10 0 0

I cleared my cache and it worked, thank you!!!

Emily
Shopify Staff
1333 102 192

Hi, @stickershop.

 

Thank you for letting me know. I am glad that worked for you! 

 

Please don't hesitate to reach out if you have any other questions regarding your Shopify store. 

 

Take Care,

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog