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This Store cant accept real orders or real paymetns

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I have used stipe as a payment provider where customers can use visa mastercard appel pay and american express but when i want to pay (while testing the payment using my other card) it says "This store cant accept real orders or real payments" I have tried everything I can its a paid plan the website has a product above 1$ that im trying to buy but nothing is working

Reply 1 (1)
Shopify Staff
Shopify Staff
1020 92 173

Hi, @abdulla090909 


Welcome to the Shopify Community.


It sounds like your payment gateway is still in test mode. If using test mode you won't want to use your real credit card, instead, you will use a test credit card provided by the gateway. For example, Shopify Payments has these test credit card numbers. 


If you're using Shopify Payments and need to take your store out of test mode, please follow these steps:

  1. In the Shopify Payments section, click Manage.

  2. In the Test mode section, select Disable test mode.

  3. Click Save.

Additionally, if you have selected a plan, but your trial is still technically active, you can see this error. However, our live support team will be able to push your store out of trial mode for you. 


Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.'


In the meantime, I'd love it if you can provide your store so I can take a look and provide additional feedback. 

Skye | Social Care @ Shopify
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