Threshold billing

[Kultureek]

I am about to open my store and I know my company is going to pass my monthly fee limit due to the shipping fees. How can I raise it up so that I don't get charged a threshold fee bill due to all the shippings?

[Luna]

Hey, @Kultureek.

Thanks for reaching out in our Community forum! Congratulations on launching your store. I'm more than happy to look into this for you. 

As you mentioned, in addition to monthly subscription billing, Shopify also issues bills throughout the month according to your plan-based billing threshold. To view your determined billing threshold, you can go into Settings > Billing. You can learn more about this from our help document: Shopify bill overview.

In the event that you consistently hit the threshold and generate over four invoices a month, we may consider increasing the threshold without changing your plan. If this is the case, we’ll need to access your account in order to determine the next best steps. While we’re not able to provide account-specific support via the Community forum at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. 

In the meantime, I'd love to hear more about your new business! What type of products do you sell? 

Talk soon, 

[Luna]

Hey, @Kultureek.

To ensure you receive all the help you need, I'm checking in with you. If you have any other questions, don't hesitate to reach back out. We're always happy to help.

Warmly,