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Tipping options not showing at checkout

12 0 1

I went to my settings and clicked on show tipping options at checkout.  I checked and and only put 2 tipping options, 1% and 3%.  I also checked the box that said show the options to all customers.


When I saved it and went to my page and went to the checkout, it is only giving me the option of adding a custom tip and not the tipping options.  


I am using the Brooklyn theme but I only want them to see the tipping options and not a custom tip box.

Reply 1 (1)
Shopify Staff
Shopify Staff
470 47 81

Hi, @socali1984.


Thank you for reaching out. I'm sorry you are having trouble with your tipping option in your checkout. I am happy to look into this for you!


I will need a bit more information before I can dig deeper into this. Would you be able to send me your URL so I can test this on my end? It could take a little time for the option to show on your checkout, but those two tipping options of 1% and 3% should show. Could you also provide a screenshot of your settings where you have selected these two options? That would be very helpful. 


Please let me know if you have any questions! 


Talk soon, 

Emily | Social Care @ Shopify 
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