Transaction Failed when buying a theme

MohammedZoubi
Explorer
46 0 3

Can someone inform me as to why I can't purchase a theme? I was able to buy a theme with the same visa card I have linked to my shopify account and it's been taking money off of that said card on a monthly basis due to subscription as well. It doesn't make sense as to why I can't buy a new theme

Reply 1 (1)
Nick_Marketing
Shopify Partner
1370 314 400

Consider sending a quick email to Shopify's Merchant support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
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